1. Scope and medical information

This policy applies to information collected through our public website and related online communications. It does not replace any Notice of Privacy Practices that may apply to protected health information created or maintained in connection with clinical care.

2. Information we collect

Information you provide

We may collect your name, email address, telephone number, mailing address, preferred contact method, and the contents of your message. Consultation inquiries may include information about a patient, age, condition, symptoms, treatment interests, medical history, or other health-related details you choose to provide. We may also receive appointment requests, testimonials, files, and employment inquiries.

Information collected automatically

When you use the website, we and our providers may collect your IP address, approximate location, browser and device type, referring page, pages viewed, interactions, and visit dates and times through logs, cookies, pixels, and similar technologies.

3. How we use information

We may use information to:

• Respond to questions and consultation requests and communicate about our services.
• Coordinate scheduling and provide requested administrative support.
• Operate, secure, troubleshoot, and improve the website.
• Understand website use and measure outreach or advertising performance.
• Prevent spam, fraud, or misuse and protect our rights and users.
• Maintain records and comply with legal and regulatory obligations.

4. How we share information

We do not sell personal information for money. We may share information with service providers that support website hosting, forms, communications, scheduling, security, analytics, accessibility, media, and professional services. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction.

Providers receive information only for the services they perform, subject to applicable agreements and law. Third-party platforms may also process information under their own privacy policies.

5. Cookies and online technologies

Our website uses cookies and similar technologies for essential operation, preference storage, site measurement, embedded media, spam prevention, and—where enabled—marketing. Services may include WordPress, Elementor, our consent-management tool, Google reCAPTCHA, YouTube or Vimeo, review widgets, and accessibility tools.

Use the website's cookie-preferences control, where available, to manage non-essential categories. See our Cookie Policy for additional information.

6. Your choices and privacy rights

You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law, verification, and legitimate retention needs. Depending on your state of residence, you may have additional rights concerning portability, use, disclosure, targeted advertising, sale or sharing, and non-discrimination.

North Florida Stem Cells does not sell personal information for money. If information is considered “shared” for cross-context behavioral advertising under an applicable state law, you may request to opt out. You can also unsubscribe from promotional email using the link in the message and adjust browser or cookie preferences.

To submit a request, contact us using the details below. We may ask for information needed to reasonably verify your identity or authority.

7. Retention and security

We retain information as long as reasonably necessary for the purposes described here, including responding to inquiries, maintaining records, meeting legal obligations, resolving disputes, and protecting security. We use reasonable administrative, technical, and physical safeguards, but no website or electronic transmission is completely secure.

8. Children's privacy

The website is intended for adults, including parents and legal guardians seeking information about services for a child. We do not knowingly collect personal information directly from children under 13 without appropriate authorization. A parent or guardian who believes a child submitted information should contact us.

9. External links and embedded services

The site may link to or embed services operated by other organizations, including video, social media, podcasts, maps, booksellers, and research resources. Their collection and use of information are governed by their own policies.

10. Changes to this policy

We may update this policy as our services, technology, or legal obligations change. The date above identifies the latest revision.